Our aim as a small independent family run shop is to offer you excellent customer service and enable shopping to be as stress-free as possible. We want you to feel 100% confident in buying from us, online or in store.
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Postage & Packaging
We reuse as much packaging as we can from the deliveries that we have received in store so boxes may not have our branding printed on it. This also includes the packaging that is used inside, which may include any plastic packaging we have received in store. Please reuse again or donate to local nurseries who may appreciate it.
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Delivery Charges
UK Delivery Only
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UK mainland + Northern Ireland Standard Royal Mail Delivery (3-5 days) or ParcelForce for heavier items.
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All postal orders - £3.95 Delivery.
Vouchers - free delivery
We also offer FREE city wide doorstep delivery at weekends to BN1, BN2, BN3, BN41 postcodes.
We also offer same day Click & Collect, but you can collect you order any day convenient to you.
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We don't currently offer overseas delivery.
Returns and Exchanges
We only sell the very best, highest quality and ethically made products and so hope that you will love your purchase/s, however occasionally, we understand that this might not be the case. Please note that we are not a manufacturer of the toys we stock and we are not associated with Aldi supermarket's Timeless Toys range.
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If you are not completely satisfied with any gifts purchased from Timeless Toys in Hove, please CONTACT US via email with your order number (if bought online) and details of the product you would like to return within 7 days of delivery, and return it within 14 days for a full refund**, less postage costs. We suggest you obtain “proof of posting” from the Post Office (free) as we cannot take responsibility for returned goods that are lost or damaged in transit.
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Your statutory rights as a consumer are not affected.
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We accept returns purchased online or in-store, that are unused, in their original packaging and with labels intact in their "as new" condition. Items must have their timeless toys sticker on packaging or labels, or a receipt as proof of purchase from us. Unfortunately the return postage is at the customers expense and we cannot refund your return shipping costs.
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** SALE items are NOT eligible for return, sorry.
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If any promotional discount was applied at the time of purchase you will not receive a refund for the value of the discount.
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You should expect to receive your refund within 10 working days of return, however, in many cases you will receive a refund quicker and same day for in-store returns.
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Please note: Some of our products are handmade and due to that nature there may be slight variations and imperfections in the wood. If you are unsure, please get in touch to discuss.
Faults
Not very often, but sometimes there can be a fault with products, please CONTACT US via email to contact@timeless-toys.co.uk within 7 days and we will do our best to rectify the situation, in this instance we will pay return postage.
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If you fail to notify Timeless Toys within 7 days of receiving the goods, Timeless Toys shall have no liability of any faults or defects and you, the consumer, are bound to pay for the goods.
Please contact us if you require help, assistance or more information.
Exchanges
We will exchange goods, at our discretion, purchased online or in our store that have been purchased as a gift and are unsuitable or a duplicate gift. You MUST provide a copy of proof of purchase or the item have the timeless toys sticker still present.
If you wish to exchange via post, please return your item as a return and re-purchase the correct item, Thank you.
Returns contact: contact@timeless-toys.co.uk
Out of Stock Items
If any items become out of stock we take them off the website. However, occasionally an item may accidentally not have been removed that has sold out. We are genuinely sorry if this happens. We will let you know as soon as we can and you will be emailed with the option to wait, or to cancel your order or choose an alternative option.