Our aim as a small independent family run shop is to offer you excellent customer service and enable shopping to be as stress-free as possible. We want you to feel 100% confident in buying from us, online or in store.
Postage & Packaging
We reuse as much packaging as we can from the deliveries that we have received in store so boxes may not have our branding printed on it. This also includes the packaging that is used inside, which may include any plastic packaging we have received in store. Please reuse again or donate to local nurseries who may appreciate it.
UK Delivery Only
UK mainland + Northern Ireland Standard Royal Mail Delivery (3-5 days)
Orders Under £50 - £3.95 Delivery
Orders Over £50 - FREE
We also offer FREE city wide doorstep delivery (Brighton, Hove & Portslade). Please note we can only do door-drop deliveries at weekends.
We also offer same day Click & Collect.
We don't currently offer overseas delivery.
Returns and Exchanges
We only sell the very best, highest quality and ethically made products and so hope that you will love your purchase/s, however occasionally, we understand that this might not be the case.
If you are not completely satisfied, please CONTACT US via email with your order number and details of the product you would like to return within 7 days of delivery, and return it within 14 days for a full refund**, less postage costs. We suggest you obtain “proof of posting” from the Post Office (free) as we cannot take responsibility for returned goods that are lost or damaged in transit.
Your statutory rights as a consumer are not affected.
We accept returns with receipts, unused, in their original packaging or with labels intact in their "as new" condition. Unfortunately the return postage is at the customers expense and we cannot refund your return Shipping costs.
** SALE items are NOT eligible for Return, sorry.
If any promotional discount was applied at the time of purchase you will not receive a refund for the value of the discount.
You should expect to receive your refund within 10 working days of return, however, in many cases you will receive a refund quicker.
Please note: Some of our products are handmade and due to that nature there may be slight variations and imperfections. If you are unsure, please get in touch to discuss.
Not very often, but sometimes there can be a fault with products, please CONTACT US via email to firstname.lastname@example.org within 7 days and we will do our best to rectify the situation, in this instance we will pay return postage.
If you fail to notify Timeless Toys within 7 days of receiving the goods, Timeless Toys shall have no liability of any faults or defects and you, the consumer, are bound to pay for the goods.
Please contact us if you require help, assistance or more information.
We will exchange goods purchased online in our store, at our discretion. You MUST provide a copy of proof of purchase in person in store. Please contact us if you wish to do this email@example.com
If you wish to exchange via post, please return your item as a return and re-purchase the correct item, Thank you.
Returns contact: firstname.lastname@example.org
Out of Stock Items
If any items become out of stock we will usually take them off the website. However, if there’s been a “rush” and your item becomes out of stock, but we are able to order it in, you will be emailed with the option to wait, or to cancel your order.